tag:status.just-isp.com,2005:/historyField Solutions, Just ISP, ANT Communications Network Status Status - Incident History2024-03-29T13:04:42+11:00Field Solutions, Just ISP, ANT Communications Network Statustag:status.just-isp.com,2005:Incident/71262242021-06-23T13:42:50+10:002021-06-23T13:42:50+10:00nbn Skymuster & Skymuster Plus<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:42</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>17:38</var> AEST</small><br><strong>Monitoring</strong> - No specific root cause could be identified but customers are reporting that their issues have dissapeared. Some customers have found that restarting their NTD has helped. We will keep monitorting customer services.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:57</var> AEST</small><br><strong>Investigating</strong> - We are investigating reports by various nbn Skymuster and Skymuster Plus customers having issues getting connected. <br />Some customers have been able to resolve the issues by rebooting their routers. We are conducting additional investigation and will provide updates as they become available.</p>tag:status.just-isp.com,2005:Incident/68500202021-04-28T07:47:59+10:002021-04-28T07:47:59+10:00Cairns and Townsville Fixed Wireless Services Offline<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>07:47</var> AEST</small><br><strong>Resolved</strong> - Multiple damaged cable issues recently resulted in an unplanned outage on the nbn network, causing a service disruption to customers. <br /><br />nbn technical staff performed a reroute of traffic to an alternate link resulting in service restoration. <br /><br />Please note that a third party nbn partner has also repaired damaged cable.<br /><br />Customers who are still experiencing issues should be advised to restart their modem.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>13:51</var> AEST</small><br><strong>Identified</strong> - WE are aware of an issue affecting fixed wireless services in Cairns and Townsville regions. NBN advises that there are multiple link issues between Mareeba and Cairns which are being investigated. Currently we do not have an ETA on restoration.</p>tag:status.just-isp.com,2005:Incident/67292372021-04-13T11:43:58+10:002021-04-13T11:43:58+10:00Satellite users - nbn Skymuster, Skymuster Plus Impacted by severe weather<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>11:43</var> AEST</small><br><strong>Resolved</strong> - Severe weather at the Geraldton Satellite Earth Station (SES) triggered a power failure to the site which also affected the onsite generator and eventually caused the backup batteries to run flat. There was also further failure to satellite equipment.<br /><br />A generator has been deployed to Geraldton SES to restore power to the site. nbn is performing a failover to a backup site until mains power is restored. This migration took place at 12:00AM. <br /><br />Services are now back online.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>08:59</var> AEST</small><br><strong>Investigating</strong> - Customers are experiencing an outage or degraded performance as a result of an nbn Satellite Outage due to severe weather affecting ground stations. nbn engineers are investigating the situation but an ETR is not currently available. <br />Monday 12 April, 2021 8:07am</p>tag:status.just-isp.com,2005:Incident/66306482021-03-29T18:09:04+11:002021-03-29T18:09:04+11:00Core network outage<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>18:09</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:23</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>11:48</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.just-isp.com,2005:Incident/63080272021-02-18T17:08:06+11:002021-02-18T17:08:06+11:00Weemelah Outage 18/02/2021<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>17:08</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:33</var> AEDT</small><br><strong>Update</strong> - Services have self-restored and we are investigating the cause of the outage.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:32</var> AEDT</small><br><strong>Monitoring</strong> - Services have self-restored and we are investigating the cause of the outage.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>12:50</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.just-isp.com,2005:Incident/60736992021-02-05T06:00:30+11:002021-02-05T06:00:30+11:00Service Migrations - Sydney Globalswitch<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:53</var> AEDT</small><br><strong>Scheduled</strong> - As part of ongoing network upgrades, we will be migrating services to new hardware. During the window you can expect an outage of up to 30 minutes per service.</p>tag:status.just-isp.com,2005:Incident/60736922021-02-03T06:00:29+11:002021-02-03T06:00:29+11:00Service Migrations - Sydney Globalswitch<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>22:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:51</var> AEDT</small><br><strong>Scheduled</strong> - As part of ongoing network upgrades, we will be migrating services to new hardware. During the window you can expect an outage of up to 30 minutes per service.</p>tag:status.just-isp.com,2005:Incident/60097932021-01-22T06:00:30+11:002021-01-22T06:00:30+11:00Service Migrations - Sydney Globalswitch<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:25</var> AEDT</small><br><strong>Scheduled</strong> - As part of ongoing network upgrades, we will be migrating services to new hardware. During the window you can expect an outage of up to 30 minutes per service.</p>tag:status.just-isp.com,2005:Incident/60097672021-01-19T06:00:53+11:002021-01-19T06:00:53+11:00Service Migrations - Sydney Globalswitch<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>22:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:20</var> AEDT</small><br><strong>Scheduled</strong> - As part of ongoing network upgrades, we will be migrating services to new hardware. <br />During the window you can expect an outage of up to 30 minutes per service.</p>tag:status.just-isp.com,2005:Incident/53119612020-10-14T15:29:47+11:002020-10-14T15:29:47+11:00Sky Muster Outage<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>15:29</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>14:27</var> AEDT</small><br><strong>Monitoring</strong> - An issue was discovered with networking hardware that was impacting some services. This has been rectified and we are now seeing services come back online.</p>tag:status.just-isp.com,2005:Incident/52305502020-10-02T14:16:47+10:002020-10-02T14:16:47+10:00Emerald QLD Outage<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> AEST</small><br><strong>Resolved</strong> - Services have restored.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:17</var> AEST</small><br><strong>Monitoring</strong> - Hardware issue has been resolved and we are now seeing services come back online.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>10:53</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating a hardware issue in Emerald QLD which has caused some customers to go offline. Technician have been dispatched and updates will be provided as they arrive.</p>tag:status.just-isp.com,2005:Incident/48712082020-08-18T09:27:14+10:002020-08-18T09:27:14+10:00Sky Muster Plus partial outage<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>09:27</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:59</var> AEST</small><br><strong>Investigating</strong> - NBN is currently investigating a partial outage on the Sky Muster Plus service that is causing disruptions to some services.</p>tag:status.just-isp.com,2005:Incident/47824382020-08-05T23:50:10+10:002020-08-05T23:50:10+10:00NBN Long Term Satellite Service Outage<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>23:50</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>16:32</var> AEST</small><br><strong>Monitoring</strong> - The realignment of the antennae is now complete and Network Engineers are working on unmuting the traffic which will progressively restore services over the next 30 minutes.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>13:42</var> AEST</small><br><strong>Update</strong> - Re-centering of the antenna continues. Once this is completed, work will begin on unmuting traffic. <br /><br />An ETR cannot be calculated as yet. Due to the complexity of the antenna realignment, Network Engineers are unable to determine the completion time of that stage, however it is estimated that once the recentering is complete, it will take 30 - 60 minutes for services to start progressively restoring.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>12:39</var> AEST</small><br><strong>Update</strong> - The nbn satellite network is experiencing a loss of connectivity impacting approximately 60% of users nationwide.<br /><br />Network Engineers have confirmed that a 31 degree roll on the satellite spacecraft switched traffic to a backup computer.<br /><br />The antennas are in he process of being realigned. There is currently no ETR as yet.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:15</var> AEST</small><br><strong>Identified</strong> - The nbn satellite network is experiencing a loss of core routers that is impacting customers nationwide across all beams.<br /><br />Customers may be experiencing a loss of connectivity or be unable to reattach to the nbn satellite network.<br /><br />nbn is investigating and will provide an update when information becomes available.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:50</var> AEST</small><br><strong>Investigating</strong> - NBN are currently experiencing connectivity issues with their LTS services - NBN is looking at the issue</p>tag:status.just-isp.com,2005:Incident/46794522020-07-23T12:00:45+10:002020-07-23T12:00:45+10:00LTSS Packet Loss<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>12:00</var> AEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>21:53</var> AEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>18:30</var> AEST</small><br><strong>Identified</strong> - We are experiencing dropout due to hardware issue in the Data Centre - Engineers are working on the fault.</p>tag:status.just-isp.com,2005:Incident/43265472020-06-16T02:00:30+10:002020-06-16T02:00:30+10:00CGNAT Migration to new HA Zone<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>23:01</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>13:10</var> AEST</small><br><strong>Scheduled</strong> - During this window engineers will be migrating CGNAT services to a new HA zone/cluster. This migration is to allow continued growth and scaling capability.<br /><br />Services can be expected to be offline for up to 15 minutes during this window.</p>tag:status.just-isp.com,2005:Incident/41060432020-05-29T06:00:30+10:002020-05-29T06:00:30+10:00Planned Maintenance Notification - Sydney to Brisbane Intercap<p><small>May <var data-var='date'>29</var>, <var data-var='time'>06:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>23:01</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>10:51</var> AEST</small><br><strong>Scheduled</strong> - Problem Status: Scheduled<br />Location of Maintenance: Nerang, QLD<br />Customer Impact: Path Redirection<br /><br />Summary<br />======================<br />An upstream service provider is performing maintenance on one of our Sydney to Brisbane intercapital links to replace an optical fibre joint which is in a hazardous condition.<br /><br />Impact<br />======================<br />During the maintenance window customers will notice traffic repath via an alternate route. This may cause a small latency variation however no service impact is anticipated.<br /><br />Our NOC will monitor this work closely and send an additional advisory should the maintenance be unsuccessful or have to be rolled back.<br /><br />Thank you for your patience while we make these critical improvements, if you have any questions related to this issue please don't hesitate to respond to this email.</p>tag:status.just-isp.com,2005:Incident/40061832020-05-21T05:00:31+10:002020-05-21T05:00:31+10:00Backhaul Provider Maintenance - 4ROT Rockhampton NBN POI<p><small>May <var data-var='date'>21</var>, <var data-var='time'>05:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>02:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>15:42</var> AEST</small><br><strong>Scheduled</strong> - FSG's backhaul provider is performing maintenance on equipment that provides connectivity to Rockhampton NBN POI. During this maintenance window all services provided via 4ROT NBN POI will be unavailable for up to 30 minutes between 2am and 5am</p>tag:status.just-isp.com,2005:Incident/40896282020-05-20T01:30:30+10:002020-05-20T01:30:30+10:00Migration of CGNAT Services<p><small>May <var data-var='date'>20</var>, <var data-var='time'>01:30</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>22:30</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>12:17</var> AEST</small><br><strong>Scheduled</strong> - As part of continual network upgrades, we will be migrating CGNAT services during this window. Each service should expect up to 30 minutes downtime during this window.</p>tag:status.just-isp.com,2005:Incident/38913802020-04-16T20:31:06+10:002020-04-16T20:31:06+10:00Fibre break effecting Rolleston QLD region<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>20:31</var> AEST</small><br><strong>Resolved</strong> - Fibre technicians have completed splicing and all service is now restored.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>09:35</var> AEST</small><br><strong>Identified</strong> - There is currently a fibre break in Brisbane effecting backhaul circuits to our Rolleston QLD region. The break is on a trunk cable with a large fibre count. ETR due to repairs required/splice time is 6 hours.</p>tag:status.just-isp.com,2005:Incident/38548732020-04-10T01:00:31+10:002020-04-10T01:00:31+10:00Emergency reboot core router - Sydney DC<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>01:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>00:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>09:34</var> AEST</small><br><strong>Scheduled</strong> - Engineers will be rebooting a core router in this window under TAC guidance to attempt to resolve a fault condition. Please be advised NBN services and some NSW regional services will be impacted for 15 mins.</p>tag:status.just-isp.com,2005:Incident/38435122020-04-07T09:53:17+10:002020-04-07T09:53:17+10:00Routing Issue - Sydney<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:53</var> AEST</small><br><strong>Resolved</strong> - Engineers have managed to resolve the resource issue on the equipment which has having issues this morning. Services are now be stable and no emergency maintenance is required.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:19</var> AEST</small><br><strong>Identified</strong> - Engineers have identified a problem with a router in our Globalswitch Sydney data centre.<br /><br />Traffic has been temporarily restored however an emergency restart of the router is currently being planned.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>08:57</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating a routing problem in Globalswitch, Sydney which is affecting customer internet connections. Further details will be provided as they come to hand.</p>tag:status.just-isp.com,2005:Incident/35794992020-02-20T11:07:54+11:002020-02-20T11:07:54+11:00Multiple backhaul circuits down between Brisbane and Central QLD<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:07</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>19:48</var> AEDT</small><br><strong>Identified</strong> - Our backhaul provider has a device down effecting multiple backhaul circuits to Central QLD from Brisbane. They are working to restore service at present.</p>tag:status.just-isp.com,2005:Incident/35781242020-02-18T10:03:24+11:002020-02-18T10:17:07+11:00Multiple backhaul circuits down between Brisbane and Central QLD<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:03</var> AEDT</small><br><strong>Resolved</strong> - Our backhaul provider has advised that was an unexpected router reload occurred and a TAC case will be opened with the vendor for further investigation. We do not expect further service issues at this stage.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:00</var> AEDT</small><br><strong>Monitoring</strong> - Monitoring has alerted us to multiple backhaul circuits down between Brisbane and Central QLD. We are working through this with our backhaul provider. Service is now restored we are chasing down RFO now.</p>tag:status.just-isp.com,2005:Incident/34663012020-01-25T08:00:59+11:002020-01-25T08:00:59+11:00Weather related interruptions<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:00</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:59</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:58</var> AEDT</small><br><strong>Investigating</strong> - Heavy rain in the Emerald area is causing temporary interruptions in Emerald Downs, Mayfair, Gindie, Echidna Valley and Juanita and surrounding areas.</p>tag:status.just-isp.com,2005:Incident/34253762020-01-17T05:00:30+11:002020-01-17T05:00:30+11:00Emerald network zone QLD<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>01:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>18:48</var> AEDT</small><br><strong>Scheduled</strong> - Please be advised we will be performing upgrades to power equipment at a core network site in Emerald QLD. There will be a number of outages in this window. Please raise a ticket with us if service has not restored after the outage window. Outage time listed is AEDT/Sydney time. Starting at 00:00 17/01/20 QLD time.</p>